Features
Linked emails and related emails
A linked email was either sent by the Jira app or created by our Workspace Add-On. All emails in conversations (e.g. answers) started by any of these events will count as related emails.
Directly linked emails will be marked with the chain icon.
View Related Emails
In our Related Emails issue panel you are able to view 
or reply 
to existing and send new emails.
View email
Click on the email or the eye icon to view a email. You can also download any attachments on the opened email.
Reply to email
Click on the reply button to reply to the mail.
Send new email
When sending an email, users can add recipients as needed. The subject line is automatically set to the issue key followed by the issue summary. By default, the message body includes the text "Related to" followed by the issue key. This helps ensure that the email is properly associated with the relevant issue.