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If one or more users are not receiving emails you should:
Check if outgoing mail is enabled on your instance:
E.g. https://your-instance-name.atlassian.net/secure/admin/OutgoingMailServers.jspa
(Please enter your own instance name)Check if the user has access to the Jira instance:
Users without permissions or with removed permissions will no longer receive any emails.Check if the Issue is not deleted
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