Page Comparison

Process 

Purpose of processing 

Categories of processing 

Customer support 

Help users from the Controller's organization to resolve usage problems or error situations and thus contribute to the value of the app for the Controller and improvement of the apps and documentation. 

In customer support usage problems or error situations are reported by users from the Controller's organization via the mechanism described in Annex 2. 

In the course of the support process reporters might be asked to provide 

Confluence support zips including log files 

Templates used for exporting to different formats 

Page exports or space exports from Confluence 

JIRA support zips including log files 

Outlook log files 

Logs from the reporters browser console 

Data is provided through the support tool (Jira Service Management, see Annex 3), or in cases where the data provided is too large for that mechanism, we offer to use a data transfer service (Sharepoint, see Annex 3). Reporters can choose to provide their own mechanism of data transfer. 

The received data is then analyzed manually or automatically for causes or indicators of reported usage problems or error situations. 

Error tracking 

For error tracking data is transferred from the end user's browser to an error reporting service, which allows analysis of errors without users having to actively report them. This is used to improve the quality of the apps. 

Data describing the error context, like operations invoked, the user interface element clicked, technical context like browser, operating system values are transferred to the error reporting service (Sentry and LogRocket, see Annex 3). 

Atlassian license distribution 

The apps are only usable with valid licenses. Licenses; i.e. commercial, evaluation and community or academic licenses; are distributed through the Atlassian Marketplace 

All data attached to a license under my.atlassian.com is transferred to the Processor. 

The Processor will send informational email when evaluating or using a new app via sub-processor (Mailchimp, see Annex 3). 

The Processor might also send transactional email informing receivers about their licenses via sub-processor (Mailchimp, see Annex 3) 

Microsoft apps license distribution 

When installing any app through the Microsoft AppSource, basic licensing information is distributed. 

All data attached to this license is transferred to the Processor. 

The Processor might also send transactional email informing receivers about their licenses via sub-processor (Mailchimp, see Annex 3)